Scroll to top
Govchain
en

Assesment

IMPROVE CITIZEN DIGITAL EXPERIENCE
WITH GOVERNMENTS

When you hear the term CX you instantly assume that it's referencing a private sector company, but more and more Institutions agencies are starting to build a focus on digital experience for a new citizen contract They deserve an experience that compares to-or exceeds-that of leading private sector organizations. It's time for the public sector to compete and win on customer experience to fullfill the service contract with their citizens.

WHY
CX MATTERS

A good digital citizen experience through your digital infrastructure and mobile apps can increase trust in government and lower operational costs, making the most of every tax penny invested in your digital infrastructure.
107% more likely to use government websites or Apps as primary resources

129% more likely to recommend the website or App to other citizens or stakeholders

56% more likely to trust the Government

HOW TO
MEET CITIZEN EXPECTATIONS

Govchain CX Audit® : Maximizing the Citizen Experience

Governments need to periodically analyse , measure, improve the internal and external usability and accessibility attributes of their agency websites through software analysis, CX expert groups, citizens feedback study. We support you to make your digital infrastructure ready for the new digital era.

Govchain Portal®: Breaking down silos

Governments have various disseminated, fragmented, siloed data and information sources, resulting in an underused nation digital asset. We help you pave the way for a single harmonized, secured and compliant one-stop shop in-formation, a citizen-centered portal for government’s efficiency.

Govchain CX Index®: Continious improvement

High Impact Agencies (HIAs) will have to measure, report out on, and improve the experience for their citizens. The Index is designed to help agencies identify strengths and blind spots, as well as develop a blueprint for how to maximize current systems to meet the citizens expectations.

Govchain Portal is the best way!