IMPROVE CITIZEN DIGITAL EXPERIENCE
WITH GOVERNMENTS
When you hear the term CX you instantly assume that it's referencing a private sector company, but more and more Institutions agencies are starting to build a focus on digital experience for a new citizen contract They deserve an experience that compares to-or exceeds-that of leading private sector organizations. It's time for the public sector to compete and win on customer experience to fullfill the service contract with their citizens.
WHY
CX MATTERS
A good digital citizen experience through your digital infrastructure and mobile apps can increase trust in government and lower operational costs, making the most of every tax penny invested in your digital infrastructure.
107% more likely to use government websites or Apps as primary resources
129% more likely to recommend the website or App to other citizens or stakeholders
56% more likely to trust the Government